29/07/2026
*Update*
Thank you so much for your patience, loyalty, and continued support - it means everything to us.
We’ve been through the full cycle of emotions over the last few days. But once the dust settled, our mindset became crystal clear: we are not quitters. We’ve all poured a lot of time, hard work, money, and love into building Wagtails into a brand that local dog owners trust, and we are completely resolute about keeping that alive.
*Wagtails Doggy Day Care*
To be completely open with you, it's not damage to our day care site that is keeping our doors closed - physically, we think with the offers of help we've had we could be back operationally in a reasonable amount of time. The real hurdle right now is access to and from the site while the official investigation on the main farm is underway. At this stage, we simply don't have a firm timeline for how long that restriction will last.
Rather than waiting around, we are adapting and moving forward.
We have already started mapping out interim care and service solutions to support customers while site access remains blocked.
*Rettendon Dog Park - Wagtails*
Again, it's not damage that will keep the park closed. Once we have access, we will be able to get things operational. However, the main road is still closed until further notice. We will do everything we can to open the park at the earliest opportunity.
Best wishes,
Team Wagtails
