01/10/2026
Today is Veterinary Receptionist Appreciation Day!
We're sure you'll agree that our reception teams in both Biggar and Peebles do an absolutely amazing job π€© Its not easy to balance welcoming clients, answering phones, managing the diary, dispensing meds, and taking payments - all the same time πͺ
Our receptionists are all members of the British Veterinary Receptionist Association (BVRA) and undertake regular training π©βπThere's so much to learn to do this job well, probably taking two years for a new team member to feel confident they can answer all the questions they might be asked π
Our reception team are compassionate and caring, and spend much of their day helping people π₯° They support clients who are worried about their pet, or may be grieving - this can be a difficult part of the job, as having got to know so many clients and pets personally over the years, seeing a much loved pet pass and proving comfort to the owner is never easy π’
Most of our clients are an absolute pleasure to deal with, but sometimes our team have to take the brunt of someone's frustration π. They are very understanding and are almost always able to find the cause of the issue and help π Occasionally though, they unfortunately have to stand up to people who are entitled and downright rude π³
Our reception also have admin tasks which are shared out between them - these include responding to emails and Petsapp messages, managing our Pet Health Club, processing insurance claims, invoicing, chasing debts, ordering medications and stock checking, keeping up with our high standards of infection control in client areas of the practice - the list goes on π
Receptionists also liase with our nursing team and vets - keeping the vets in order is no mean feat π
Our reception team are such an important part of the practice, and we would certainly struggle to function without them being as amazing as they are π€©
Please feel free to add a comment to thank our team on Veterinary Receptionist Appreciation Day βΊοΈ