12/10/2026
A little reminder from the BMARC team! π
First of all, we just want to say a huge thank you to all our amazing clients for trusting us with your Animalsβ rehabilitation, fitness and conditioning. Weβre so grateful for your continued support as our clinic gets busier and busier!
We did want to touch on one important thing: BMARC is an appointment-based clinic, and 9 times out of 10, we have another patient booked straight after your appointment.
We completely understand that life happens and sometimes you may run late! However, even arriving just 10 minutes late to a 45-minute appointment means weβre left with only 35 minutes for your dogβs session.
If youβre running late, please send us a quick message to let us know! This gives our team a heads up and allows us to plan accordingly where possible.
One thing to keep in mind is that when one appointment runs late, it can have a flow on effect for the rest of the day, making our team late for the next patient and potentially impacting their scheduled session too. We want to make sure every dog receives the time, care and attention they deserve, without keeping other clients waiting.
Depending on staff availability and the appointments scheduled that day, we may still be able to complete your full session if you arrive late. However on some occasions, we may need to adjust your dogβs session to stay on schedule. This could mean a shorter laser session, missing laser or hydrotherapy, or adjusting other parts of your appointment.
As we continue to grow and care for more and more dogs each day, itβs becoming increasingly difficult to accommodate consistent late arrivals without impacting other patients and their appointments.
Weβre always happy to work with you where we can and we truly appreciate your understanding, patience and consideration for our team and other clients. π
Thank you for being part of the BMARC family! π
