06/17/2026
🐾 A Friendly Reminder from Happy Paws Grooming 🐾
To all of our wonderful clients, we first want to thank you for trusting us with your beloved pets. We truly appreciate each and every one of you! ❤️
Due to an increase in last-minute cancellations and no-shows, we wanted to send out a reminder regarding our cancellation and no-show policy.
📅 Cancellation Policy
• Cancellations made more than 48 hours prior to your scheduled appointment will NOT incur a fee.
Please note: This is 48 BUSINESS hours. Since Happy Paws Grooming is open Monday–Friday and closed on weekends, weekends do not count toward the 48-hour notice period.
This notice period allows our groomers sufficient time to fill the canceled appointment slot.
• Cancellations made between 48 and 24 hours prior to the scheduled appointment will incur a 50% cancellation fee based on the cost of the groom.
• Cancellations made less than 24 hours prior to the scheduled appointment will incur a 75% cancellation fee based on the cost of the groom.
• No Call / No Show appointments will incur a 100% fee based on the cost of the scheduled groom.
⚠️ Three (3) no-shows may result in termination of grooming services with Happy Paws Grooming.
⏰ Late Arrivals
If you arrive 10 minutes or more past your scheduled appointment time, you may be asked to reschedule. This allows us to continue providing safe and efficient grooming services for all pets throughout the day.
We understand that emergencies, illness, family emergencies, and unexpected situations happen. Life happens, and we will always do our best to work with you when true emergencies arise. We simply ask that you provide as much notice as possible. Missed appointments mean lost wages for our hardworking groomers and prevent another client from utilizing that appointment time.
🐶 Vet Appointment & Grooming Safety Reminder
We have recently had several pets arrive for grooming immediately following veterinary appointments or procedures. While we understand scheduling is often based on convenience, we ask that whenever possible, veterinary visits and grooming appointments be scheduled on separate days.
Grooming can already be a stressful experience for some pets. Adding a veterinary visit beforehand can increase stress, discomfort, and anxiety.
If a same-day grooming appointment following a veterinary visit is unavoidable, please understand that your groomer may determine it is not safe or comfortable for your pet to complete the groom. In those situations, you may be asked to reschedule. No cancellation fee will be charged, as your pet’s safety and well-being are always our top priority.
🩺 Injuries, ACL Tears, and Mobility Concerns
We have also seen an increase in dogs arriving with injuries involving legs, ligaments, ACL tears, and other mobility concerns.
If your pet has sustained any injury, please contact us before their appointment.
The grooming process requires us to safely handle and reposition your dog’s body throughout the visit—from bathing and drying to nail trimming and haircuts. Because of this, injured pets may experience discomfort, and there is a risk of worsening an existing injury.
For the safety of your pet, we may ask that grooming appointments be rescheduled until the injury has healed or until we receive clearance from a licensed veterinarian. Please understand that many grooming appointments require pets to stand for extended periods, and we never want to place your dog in a situation that may cause pain or further injury. No cancellation fee will be charged, as your pet’s safety and well-being are always our top priority.
Our goal has always been to provide a safe, comfortable, and positive grooming experience for every pet that walks through our doors. Thank you for your understanding, cooperation, and continued support of Happy Paws Grooming. We appreciate all of you and look forward to caring for your furry family members! ❤️🐾
