10/09/2026
๐พ IMPORTANT BOOKING & CANCELLATION POLICY โ PERFECT PAWZ ๐พ
We want to make booking your petโs next spa day as easy as possible! ๐ Please take a moment to read through our booking and cancellation policies so we can continue providing the best care for all of our furry clients.
๐
๐ถ HOW TO BOOK AN APPOINTMENT
Booking with Perfect Pawz is easy! You can schedule your petโs next appointment through any of these options:
๐ฑ Text us: 815-351-9669 ๐ Call us: 815-351-9669 ๐ Facebook Messenger: Send us a message right here on our page! ๐ป Our website: https://perfect-pawz-60970.square.siteโ ๏ฟผ
๐ณ NEW CLIENTS โ CARD ON FILE REQUIRED
Due to an increase in no-call/no-shows and last-minute cancellations, our website now requires new clients to have a card on file when booking an appointment.
This policy helps protect our groomersโ time and allows us to offer appointment openings to other pets who need grooming. We appreciate your understanding and cooperation! ๐พ
โ CANCELLATION & NO-SHOW POLICY
We understand that life happens, and sometimes plans change! We simply ask that you give us as much notice as possible.
Our cancellation policy is as follows:
* Less than 24 hoursโ notice: 100% of the scheduled service cost is due.
* 24โ48 hoursโ notice: 50% of the scheduled service cost is due.
* No-call/no-show: 100% of the scheduled service cost is due.
These policies help us account for the time reserved specifically for your pet and the potential loss of another appointment opportunity.
๐ RESCHEDULING POLICY
Need to move your appointment? No problem! We require at least 48 hoursโ notice to reschedule without a fee.
* At least 48 hoursโ notice: No rescheduling fee.
* Less than 48 hoursโ notice: $15 rescheduling fee.
๐ WHAT IF WE NEED TO RESCHEDULE YOUR APPOINTMENT?
We understand that things happen on both sides! If your groomer needs to move or reschedule your appointment for any reason on our end, you will receive 10% off your next grooming service as a thank-you for your flexibility and understanding. ๐พ
We value your time just as much as you value ours, and we want to make sure that goes both ways!
๐ฒ HOW TO CANCEL OR RESCHEDULE PROPERLY
If you can no longer make your appointment or need to move it, please use one of these options:
โ
Call or text us at 815-351-9669 โ
Manage your appointment through our website: https://perfect-pawz-60970.square.siteโ ๏ฟผ
Please make sure your cancellation or rescheduling request is actually submitted or confirmed. Simply not showing up or sending a message that doesnโt reach us does not count as proper notice.
๐ THANK YOU FOR SUPPORTING PERFECT PAWZ!
We truly appreciate every client who trusts us with their furry family members. These policies arenโt meant to make things difficult โ theyโre in place to protect our small business, respect our groomersโ time, and keep appointments available for everyone.
Thank you for understanding, respecting our time, and helping us give every pet the care and attention they deserve! ๐ถ๐ฑ
๐พ Perfect Pawz โ We canโt wait to see your pups and kitties! ๐โค๏ธ
ps sorry for such a long message lol
