05/21/2026
Client Reminder:
Please note that the business phone is a landline, not a cell phone. Text messages cannot be received on this number. Unfortunately, it appears the phone company does not provide an automatic response to let senders know their text didn’t go through.
I want to reassure you that I never ignore messages. If I receive it, I respond. I check the following regularly:
business email: [email protected]
Facebook messages
Voicemails left on the business phone
You can expect a response from me within one business day. If you do not hear back, it means I did not receive your message. Please reach out again using another method so we can connect. I’m always happy to help you schedule, reschedule, or make changes — as long as we have a two‑way conversation.
I send email confirmations and a courtesy 48‑hour reminder email for all appointments.
Please remember that when an appointment is missed or canceled late, I lose wages because that time was reserved specifically for your dog and cannot be filled on short notice. If we do not have a confirmed two‑way conversation to cancel or reschedule, a no‑show/late‑cancellation fee equal to the price of a groom will be charged.
I’m a fair person, and I do not charge these fees for genuine emergencies involving owners, dogs, or weather‑related issues. Those situations are not the reason this policy is in place.