10/15/2026
EVERY BUSINESS HAS POLICIES WHEN IT COMES TO LATE FEES AND CANCELLETIONS, HERE ARE OURS!
Just a quick reminder that our time is our income and if you are late or not showing up you cost us and the families we provide for. We are not charging late fees or cancellation fees for nothing. If you have an appointment come to it on time. If you need to cancel or reschedule, let us know in a reasonable time. We are all adults and should be held to these same standards.
As a second reminder, we are human beings too, if you come late and are told you will be charged a late fee, belittling the groomer whose entire schedule you are ruining is not acceptable behavior for an adult and we will not tolerate that treatment, whether it costs us clients or not. Policy is policy.
We don't mind you running late and letting us know. A quick phone call or text to say hey, I'm coming, I didn't forget but I'm so sorry I'm late. Saves us from all of this. Things happen, we hit traffic but if you went to your doctor's appointment late they would reschedule you and we are no different. Still professionals providing a timed service.
With all that being said, we all also booked out until December right now, so please be understanding if needing to reschedule or change an appointment, there is gonna be a bit of wait time. And if you want a Christmas appointment now is the time to make it!
