09/01/2026
🚨 IMPORTANT SURGERY
& APPOINTMENT POLICY — PLEASE READ 🚨
Our surgery appointments are extremely limited, and we have many people waiting to get their pets scheduled. Unfortunately, an increase in no-call/ late call/no-show appointments has made it necessary for us to update and enforce our scheduling policy.
🐾 MULTIPLE-CAT SURGERY APPOINTMENTS
If you are scheduled for surgery with MULTIPLE cats and you no-call/late call/no-show:
❗ You will no longer be permitted to schedule multiple cats at one time. Any future cats will need to be scheduled** one at a time.**
❗ If you are receiving financial assistance through Cass River Pet Friends, you will **lose that voucher **and will be responsible for the FULL COST of surgery if and when you are rescheduled.
❗ You will NOT be squeezed back into the schedule. You will need to call at the beginning of the month to request an appointment for the following month, based on availability.
❗ You must have unpaid balances paid off before we schedule any further appointments.
When several surgery spots are reserved for one person and they do not show up or call to cancel, those appointments are wasted. Meanwhile, other people and animals have been patiently waiting for those same appointments. That is not fair to the clients who are waiting or to the animals that could have received care.
🚨 REPEATED NO-CALL/LATE CALL/NO-SHOWS
To cancel your appointment you must call 24 HOURS BEFORE your scheduled appointment. Multiple late cancellations may be treated similarly to a no-call/no-show and may result in the same consequences outlined below.
If you no-call/no-show for more than TWO scheduled appointments, we will no longer be able to serve as your primary veterinary provider.
At that time, your veterinary records will be sent by mail to you, and any outstanding balance on your account will remain your responsibility.
Any unpaid balance that is not resolved within the required payment period may be referred to collections in accordance with our clinic's billing policy.
We understand that emergencies happen and circumstances can change. We are simply asking that you communicate with us. If you cannot make your appointment, PLEASE CALL AND LET US KNOW AS SOON AS POSSIBLE. A phone call gives us the opportunity to offer that appointment to another pet that is waiting for care.
We want to continue helping as many animals and families as possible, but we must also be fair to our clients who respect their appointments and are patiently waiting for care.
🐾 Please respect your scheduled appointment. If you cannot make it, call us. Communication makes all the difference. 🐾
Thank you for your understanding and cooperation.
