06/10/2026
🚨 Policy Update – Please Read 🚨
Unfortunately, I am having to make another post regarding no-shows and last-minute cancellations.
As many of you know, I am a small business owner, a mom, and the sole person responsible for keeping my schedule running smoothly. My appointments are booked months in advance, and each day is carefully planned around my clients, my family, and my business.
This week alone, multiple no-shows have resulted in hundreds of dollars in lost income. Unlike a company that pays an hourly wage, salary, or commission, if a dog does not show up for its appointment, I do not get paid.
I have reminder texts sent automatically the day before and again 30 minutes before each appointment. Despite these reminders, missed appointments continue to be an issue.
Because of this, effective immediately:
• A deposit will be required to book all appointments.
• Deposits will be applied toward your grooming service.
• No-shows and appointments canceled with less than 24 hours’ notice will be charged the full appointment fee.
• Future appointments will not be scheduled until any outstanding balance is paid.
• There will be no exceptions moving forward.
I truly value every one of my clients and appreciate your support more than you know. This policy is not meant to be harsh. It is simply necessary to protect my time, my income, and the future of my business.
Thank you to all of my clients.
