10/15/2026
🐾 A FRIENDLY BUT IMPORTANT REMINDER ABOUT OUR CANCELLATION POLICY 🐾
We love our clients and their dogs, and we truly appreciate everyone who supports our small business! ❤️ However, we need to address an increasing problem that is having a significant financial impact on our groomers and our business.
*****No-shows and last-minute cancellations.
When you schedule an appointment with our mobile grooming service, we reserve that time specifically for you and your dog. Our groomer drives to your home, with a fully equipped grooming salon, ready to provide a service.
To help our clients remember their appointments, we provide:
🐾 An appointment reminder card approximately 6 weeks in advance.
🐾 A 48-hour text reminder that also clearly explains our cancellation policy.
Despite these reminders, we continue to experience clients who cancel the day of their appointment or simply aren’t home when our groomer arrives.
Let’s put this into perspective:
✈️ If you miss your flight, the airline generally doesn’t refund your ticket simply because you forgot to show up.
🏋️ If you don’t use your gym membership, you’re still responsible for your monthly payment.
🏨 If you fail to cancel a hotel reservation within its cancellation window, you may still be charged.
🐶 Our mobile grooming appointments are no different.
When a client doesn’t show up, our groomer loses income they were counting on. We cannot simply replace that appointment with another dog at a moment’s notice. We still have employee wages, vehicle expenses, insurance, fuel, equipment, and the many other costs associated with operating a mobile grooming business.
Our cancellation policy is simple:
✔️ We require at least 48 hours’ notice to cancel or reschedule an appointment.
✔️ Same-day cancellations and no-shows are subject to a 100% charge of the scheduled grooming service.
✔️ This policy applies to all clients, including first-time occurrences.
We understand that emergencies happen, and we always encourage communication. However, forgetting an appointment or deciding at the last minute that the appointment no longer works does not eliminate the financial impact on our groomers.
Please remember: You are not just reserving a grooming appointment. You are reserving a professional’s time, livelihood, and income.
Our groomers work incredibly hard, and their time deserves the same respect as any other professional providing a scheduled service.
We aren’t asking anyone to pay for a service they didn’t receive without reason. We are asking clients to honor the time they reserved and the cancellation policy they were informed of.
Thank you to the overwhelming majority of our wonderful clients who respect our time, communicate with us, and support our hardworking grooming team. We appreciate you more than you know! ❤️🐾
Small businesses cannot absorb the cost of missed appointments indefinitely. Thank you for understanding and respecting our policy.
