09/06/2026
🐾 Important Payment Policy Update 🐾
I wanted to share a small update regarding payments for No Ruff Days with Carolina.
Unfortunately, I recently experienced a situation where payment for services I had already completed was disputed without the client communicating with me about any issue beforehand.
The amount itself isn’t what upsets me the most. What is upsetting is knowing that I rearranged my schedule to accommodate the requested times, drove back and forth, used my own gas, and made sure their pets were well taken care of—only to have the payment disputed afterward with no explanation or response.
I have always tried to be very understanding and lenient when it comes to payments because I trust my clients. Unfortunately, experiences like this mean I have to protect my time and my small business a little differently going forward.
Starting Monday 9/7/26 - payment will be required before services are provided.
For regular walks and visits, if you’ve prepaid and need to cancel within my allowed cancellation period because something comes up, that payment can simply remain as a credit toward your next service rather than being lost.
Overnight/pet-sitting reservations will also require payment according to the new booking policy before services begin.
This change isn’t directed toward the many wonderful clients who consistently pay on time. I truly appreciate you. 💜 Unfortunately, I need to have one consistent policy in place so that I’m not chasing payments or risking losing payment after I’ve already provided the care.
If anyone is ever unhappy or has a concern about my services, please communicate with me directly. I would much rather have a conversation and be given the opportunity to address something than have a payment disputed without knowing there was ever a problem.
Thank you for understanding and for continuing to trust me with your pets. 🐾
No Ruff Days with Carolina