Cooper Veterinary Practice

12/24/2024

IF YOU DID NOT RECEIVE YOUR PET(S) RECORDS: PLEASE EMAIL [email protected] AND PROVIDE YOUR FIRST AND LAST NAME AND PET(S) NAMES AND WE WILL EMAIL RECORDS TO YOU FOR A FEW MORE WEEKS.

NO OTHER EMAILS, MEDICATION REQUESTS, OR NEEDS WILL BE RESPONDED TO AS WE ARE NOT IN THE HOSPITAL TO PROVIDE REFILLS UNFORTUNATELY.

WE WORKED VERY HARD TO PROVIDE RECORDS, BUT SOME EMAILS DID NOT GO THROUGH AND SOME PHONE NUMBERS WERE INVALID.

THANK YOU :-)

12/24/2024

Our family would like to thank everyone for the kind words and messages as we closed today. We thank you for your support throughout the years. Dr Cooper will be a relief veterinarian helping out local clinics within a 2 hour radius as well as the local ER. We wish everyone a Merry Christmas and Happy New Year.

12/21/2024

Happy Saturday! Hope everyone stays warm this weekend. We are still emailing records for the patients that have an email on file through the weekend and have extended an additional partial day for us to call clients without an email on file and allow clients to contact us to request records due to our delay. Monday we will be open from 8am-1pm for clients to call us and provide emails as all files are digital and include detailed notes, X-rays and bloodwork results. No charts will be available after 1pm Monday as we permanently close and will not be screening calls, emails, or Facebook. We have been thoroughly going through over 500 pages of a client and pet list. Thank you for everyone’s patience and support.

12/19/2024

We are working hard and Dr Cooper is even sending records at 2am most mornings. We do not have time to respond online unless you call or email us as we are sending records. We want every pet to have their best chance for continued care and not getting neglected for routine care. Most clients have been amazing-thank you!
HOWEVER-we are dealing with daily nasty emails from difficult ex clients over the years. This is taxing on the staff and not necessary! Mental abuse is not okay! We have seen multiple talented staff members leave due to burn out from our hospital and friends working at other hospitals due to the people on the other end of the leash. BE KIND or delete the email.

12/16/2024

Closing Notice: our hospital is unfortunately closing permanently with our last day Friday December 20th. There will be no new appointments or surgeries. We are actively emailing all clients a closing letter and detailed records that have an email on file as we want every pet we have cared for to have records for future care. This medical record email can be forwarded to your next veterinarian easily. The staff is working hard to send all records by the end of Dec 20th. Dr Cooper is also working evenings to early mornings emailing records, so please have patience. We are attempting to call clients one time if there is not an email on file. Some phones do not have voicemail setup or emails, so feel free to reach out to us if needed. Please call early if medication refills are needed as it may take 24-48 hours to fill. We ask that you do not walk in for immediate medication refills. We will not be checking voicemails, emails, messenger, or postal mail after Dec 20th 2024. Messenger requests or online posts will not be replied to-contact our office directly if you need to reach us.

Please BE KIND-if we send records to a pet that unfortunately is no longer living as we were not notified or if you were unhappy with something in the past, it is a poor reflection on character to reply with mean emails.

We appreciate all our clients and pets that we have taken care of over the last 5 years.

Cooper Veterinary Practice

11/27/2024

11/25/2024

Happy Thanksgiving Week!

We are open:
November 25 Monday 8am-noon
November 26 Tuesday 8am-5:30pm (closed from noon-1pm for lunch)

We will be closed the rest of the week for Thanksgiving and will return to normal business hours December 2 Monday.

If there is an emergency after-hours or 24 hours on holidays: please contact:
Five Rivers Pet Emergency 423-581-9492 or
Knoxville Animal Emergency Specialty 865-693-4440

Thank you and be safe!

11/16/2024

We will be closed Monday November 18th but will return to normal business hours Tuesday November 19th. We apologize for any inconvenience this may cause. Be safe this weekend!

09/26/2024

We will be closed tomorrow Friday Sept 27 due to annual continuing education classes. We will return to normal business hours Monday Sept 30. Please be safe in the upcoming weather!

09/02/2024

Happy Labor Day. We will return to normal business hours Tuesday. Be safe!

07/02/2024

Happy Fourth of July-please stay safe. We will be closed Wednesday July 3rd and Thursday July 4th. We will reopen Friday July 4th.

If there is an emergency please contact
1) Five Rivers Pet Emergency Clinic (423) 581-9492
2040 W Highway 11E
New Market, TN
Opens at 6PM weeknights and 24 hours on Holidays
or
2) Knoxville Animal Emergency Specialty Center (865) 693-4440
open 24 hours
Thank You 🙂

06/03/2024

We are closing at noon today and will return to normal business hours tomorrow.

If there is an emergency please contact
1) Five Rivers Pet Emergency Clinic (423) 581-9492
2040 W Highway 11E
New Market, TN
Opens at 6PM weeknights
or
2) Knoxville Animal Emergency Specialty Center (865) 693-4440
open 24 hours

Thank You :-)