08/19/2026
At Balanced Genetics, we’re always looking for ways to make it easier for you to reach us and get the support you need.
We will be integrating AI-assisted features into our phone system to help manage incoming calls when our team is already on the phone, assisting another client, or providing hands-on care to a patient.
These features are designed to help us:
• Reduce missed calls and long hold times
• Gather important information about your reason for calling
• Help us respond to your needs more efficiently
Our veterinary team is still here for you. AI will simply help support our communication process—it will not replace the personalized guidance, compassionate care, or attention you receive from our doctors and staff.
As we introduce these new features, we would love your feedback. Please let us know how the new phone experience is working for you and how we can continue to improve.
Thank you for trusting Balanced Genetics with your pets’ care. 🐾