10/15/2026
๐พ IMPORTANT MESSAGE FOR ALL TAILS โN TANGLES CLIENTS! ๐พ
Hey everyone! โค๏ธ
Over the past few weeks, Iโve had several clients mention that they are not receiving their appointment reminders. I wanted to address this with everyone because I know how important those reminders are!
๐ฑ How appointment reminders should work:
All clients should receive appointment reminders 72 hours and 48 hours before their scheduled appointments.
These reminders should come through:
* ๐ฒ Text message from a toll-free 800 number
* ๐ง Email if you have an email address on file with me
I recently discovered a few things on my end that needed to be updated, and Iโm hoping those changes will help resolve the issue. However, I canโt guarantee that everything is working correctly just yet.
Here are a few things you can try on your end to help!
๐พ 1. Check your blocked numbers. Make sure the 800 number that sends your reminders hasnโt accidentally been blocked on your phone. You may also need to contact your phone carrier to make sure toll-free text messages arenโt being blocked through them.
๐พ 2. Try restarting your text reminders. If youโve received appointment reminders from me in the past, go into that same message thread and text the word START. This may help reactivate your messages!
๐พ 3. Add your email address! If youโre unsure whether I have your email address on file, please reach out! Iโll gladly check your profile and add it if needed. This gives us another way to hopefully get those reminders to you.
๐พ 4. Request your upcoming appointments! If youโre worried about missing an appointment because you havenโt been receiving reminders, please message me! I will gladly send you a list of all your scheduled appointments so you have them handy while we work through this.
โค๏ธ PLEASE BE PATIENT WITH ME! โค๏ธ
Iโm still trying to figure out exactly why these reminders have suddenly stopped working for some clients. Unfortunately, I donโt have all the answers just yet, but Iโm doing what I can on my end to get things running smoothly again.
This may take a little trial and error, and itโs something weโre going to have to work through together!
In the meantime, please donโt rely solely on the automated reminders to keep track of your appointments. I would hate for anyone to miss an appointment because a reminder didnโt come through!
Thank you all so much for your understanding, patience, and willingness to help me figure this out! I appreciate each and every one of you more than you know! ๐ฅฐ
As always, if you have any questions or concerns, please donโt hesitate to reach out!
๐ถ Give all those fur babies some extra love from me! ๐พโค๏ธ
Victoria
Tails โN Tangles Pet Grooming ๐พ