05/21/2026
Let's talk about service animals, ID cards, and certification!
Did you know that, per the ADA, there is no legally recognized or required certification for service animals? It's true! The ADA says the following:
"Q17. Does the ADA require that service animals be certified as service animals?
A. No. Covered entities may not require documentation, such as proof that the animal has been certified, trained, or licensed as a service animal, as a condition for entry.
There are individuals and organizations that sell service animal certification or registration documents online. These documents do not convey any rights under the ADA and the Department of Justice does not recognize them as proof that the dog is a service animal."
https://www.ada.gov/resources/service-animals-faqs/
Some programs that train service animals for handlers do provide certificates or ID cards to their handlers. It's important to note that these cards have no legal standing.
Not only are they not legally necessary, they can cause further confusion with businesses if they are presented upon entry or request. This has a two fold effect - it negatively impacts other handlers who do not have or carry unnecessary IDs, as businesses may come to believe that they can be required as a condition for entry, which is contrary to the ADA. It can also lead businesses to think that IDs which have been purchased online for pets that are not trained service animals are legitimate and that they must permit entry to these untrained pets.
Instead, we encourage our handlers to have the ADA page linked above bookmarked on their phone for easy access to help with working through any access issues that may arise where a business erroneously requests ID as a condition for entry.
So, if IDs and certifications are not legally valid, what can businesses do when someone brings in an animal?
When it is not obvious, businesses may ask two questions - Is this a service animal required for a disability? What work or task is it trained to perform? Businesses may not inquire about the nature of the disability, request a demonstration of a task, or request any sort of documentation. (see Q7 on the ADA FAQ linked above)
If a handler is able to provide an answer to the above questions, but then their dog or mini horse is out of control and they don't take immediate and effective steps to regain control, the handler can be directed to remove the animal. The handler must be permitted to return without the animal, if they so choose.
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