10/15/2026
Let’s talk about emergencies and cancellations.
Traveling with horses doesn’t always go as planned. Trailers break down. Trucks have issues. Weather changes everything. When clients get stranded on the way to us, they’re usually stressed, worried about their horses, and not sure what to do next.
That’s when we step in. Horse Haven was built with you in mind — and that includes the times you *can’t* make it here. If you’re stuck, we immediately go to work. We’ll help you find another boarding facility, connect you with a towing company, or whatever else you need in the moment. This isn’t a “we’ll call you back later” situation. You’re the priority, because we know you’re out there with horses depending on you.
A few things worth knowing:
- Typical roadside assistance usually won’t tow a horse trailer. Something like US Rider (or similar) is important for that.
- We work with a great local towing company here in St. George that will tow both your truck *and* trailer.
- We also have a network of friends and contacts across Utah we can reach out to when clients need help somewhere else.
- We pay close attention once you arrive. We’ve caught trailer and truck red flags before clients hit the road again and gotten them help so they’d be safer heading home.
- Tire shops, mechanics, and dealerships are all close by if you need repairs.
- If you need to stay a few extra days while things get sorted (and we have availability), you’re welcome to.
**We don’t take a deposit. And we’ve never had a no-show.**
Because of the nature of traveling with horses, we wait until you arrive safely before we take payment. We stay in touch with you on the way and make sure you get here okay. In all the years we’ve been doing this, not a single person has failed to show up without letting us know. That kind of trust goes both ways.
We just had an emergency cancellation because of a broken-down truck. We helped our clients find somewhere for them and their horses. They later texted: *“I can’t thank you enough for the referral to the Las Vegas horse ranch. They organized everything — even taking my truck to the dealer since it’s under warranty.”*
Yes, we charge more than most facilities. We also provide more — safety, security, peace of mind, and real help when things go sideways. We don’t do this for the money. We do it for the horses and for the people who care about them enough to load up and hit the road. This is also why we designed, built, and fund the Utah Horse Directory (utahhorsedirectory.com) - to get everyone the help they're looking for regardless of the *type* of equestrian help they need! We built over 80 categories to help connect everyone.
If you’re ever stranded and don’t know what to do, call us. We’ll help however we can.
Due to the cancellation, our facility has an opening until Sunday. Please go to our website if you're wanting to book! horsehavenranch.org
