05/21/2022
We had a client call yesterday trying to make an appointment... I am booked more then 2 months out. I discover she had not been to me in 2 years..
Since my regular clients ,who stayed with me all these years religiously prebook now.. My spaces are so limited..
This woman has not brough her dog in for 2 years.. she is not even in my new program.. my computer ceased so I could not look up her info on my old program which I finally found later..
In our conversation relizing exactly how far out I was booked.. I decided that I just need to close my client list for as far out as I am booked those spaces are for the dogs coming in now and I decided to help her find another groomer .
one I know would be as gentle to her dog.. She had a freak out and started getting aggressive with me . Started calling me a bad business owner. I said listen I am on reduced work here due to my health. she did not care she went on and on how she was a small business owner too and how horrid I was so I just hung up on her because the conversation was leading no where..
I am sorry I have to take care of my existing clients who have supported me all these years who are the ones who deserve my appointments not someone who goes awol for 2 years and demands I take them back.. the girl did not even want a referral she said she was picky I said. well. who has been grooming your dog the past few years ..Seems she has and her vet.
Then she has her mother call and officially fire us with statements that were not even in the conversation. I suspect strong embellishments.. Were made the woman is taking this far too personally I can not help my health issues I can not help the fact that there are no decent groomers to hire out there. I can not help she decided to leave me for 2 years .. how things come around and go around if she really is a business owner she will experience such difficulties as she ages. And life happens..
Moral to this story. Do not take for granted business who do good work for if you. If do not support them as they deserve ..they just may disappear on you.. This happens all the time and yes business owners can be more difficult clients but if that girl was really a business owner she would have understood.. I simply can not play wonder woman anymore I am on reduced work load and I am sorry I can only care for the clients I have retained..
now my books are closed sorry I can always recommend and my recommendations are for groomers who not only try and learn their skill but also strive to treat the pets better.