08/31/2026
🐾 **What Does “Mobile Veterinary Care” Mean?** 🐾
One of the things we love about providing mobile veterinary care is the ability to bring veterinary services directly to you and your animals.
For many routine and wellness visits, we can come right to your home, farm, or ranch. This can make veterinary care more convenient while reducing the stress of transporting your animals.
However, mobile does not mean that every veterinary service can—or should—be performed at your home.
There will be times when we ask you to bring your animal to us. Certain illnesses, injuries, procedures, and diagnostic needs require equipment, supplies, or a controlled environment that we simply cannot bring with us in the mobile unit. When that happens, our goal isn't to inconvenience you—it is to make sure we have the proper tools at our disposal to accurately diagnose your animal and provide appropriate, timely treatment.
We also want to provide a friendly reminder about our business hours:
**Monday–Friday | 8:30 AM–5:00 PM**
Although we are a mobile veterinary service, we are not a 24-hour veterinary clinic. Calls and services provided outside of our regular business hours, including evenings, weekends, and holidays, are considered after-hours/emergency services and will be subject to an additional emergency fee.
We understand that emergencies don't look at the clock before they happen, and when we are able to help, we want to be there for you. At the same time, after-hours calls require us to step away from our personal and family time. Those hours are important for allowing us to rest, reset, spend time with family, and be ready to provide our patients with the quality care they deserve the following day.
Emergency fees certainly don't replace that time, but they recognize the additional commitment required to provide veterinary care outside of normal business hours.
📞 **A Quick Note About Calls & Messages**
For non-emergency calls, texts, and messages, please allow up to 24 business hours for a response. We do our best to return messages as quickly as possible, but when we are with patients, performing procedures, traveling between appointments, or working in the field, we may not be able to respond immediately.
If you have not heard back from us within 24 business hours, please call or message us again. We have recently discovered that some calls, voicemails, and text messages have not always been coming through properly. We never want you to assume that we are ignoring your message—if you haven't received a response, please reach back out so we can make sure we received it.
🚨 **Urgent & Emergency Concerns**
If you have an urgent or emergency concern, please call us at 307-359-9002, rather than relying solely on a text message or social media message.
Please understand that when you call, we may not always be immediately available to answer. We may be actively treating another patient, driving between appointments, with another client, or spending time with our family.
If you leave a voicemail, please give us some time to return your call. If you have not heard back from us within 30 minutes regarding an urgent or emergency concern, please call us back. Your call may not have come through, or we may have been unable to answer while we were with another patient or family.
We truly appreciate your patience and understanding. We want to be available when our patients need us, while also recognizing that providing quality veterinary care requires time to rest, reset, and maintain a healthy balance outside of work.
Our goal remains simple: provide accessible, compassionate, high-quality veterinary care while doing what is best for each individual patient.
We certainly appreciate you choosing to use us for your animal's veterinary care, and we don't take that trust lightly.
Dr. DJ and Woehl Veterinary Services
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