10/20/2026
🐾 A Message to Our Valued Clients 🐾
To our wonderful clients and friends,
We want to take a moment to express our sincere gratitude for your patience, understanding, and support during what has been a very challenging time for our team.
Earlier this month, our clinic experienced significant flooding. As a result, we have had to begin demolition and reconstruction efforts in parts of the building. As is often the case with construction projects, once work begins, additional issues can sometimes be uncovered. The affected area originated in the front portion of our building and extended into and through our exam room areas.
Because of the nature of our facility and the high standards we hold for cleanliness, safety, and patient care, it is essential that the reconstruction be completed thoroughly and correctly. Our goal is not only to restore the clinic but to ensure we do everything possible to prevent a similar situation from occurring in the future.
While we have been provided with a projected timeline for completion, construction projects can be unpredictable, and there may be adjustments along the way. We appreciate your understanding as we navigate this process.
We recognize that these circumstances may occasionally cause inconvenience for our clients, and for that, we sincerely apologize. Please know that our commitment to providing exceptional care for your beloved pets remains unchanged. Caring for your furry family members, both large and small, continues to be our highest priority.
We also understand that you may have questions or concerns. We are always happy to provide updates and answer any questions we can. During this time, we kindly ask that we all extend grace, patience, and respect to one another as our team works diligently to serve our patients while managing the challenges of reconstruction.
Most importantly, we want to thank each and every one of you for the trust you place in us. It is an honor to care for your cherished companions, and we are incredibly grateful for the support and kindness our community has shown us throughout this process.
Thank you for standing by us. We look forward to welcoming you back into a fully restored clinic in the near future.
With gratitude,
❤️ Royston Animal Hospital Family 🐾