09/25/2026
PRICE INCREASE, CANCELLATION & REBOOKING POLICY UPDATE đž.
Due to inflation and the rising costs of doing business we are having to raise our prices across the board. Effective 10/01/2026
Recently, weâve experienced an increase in no-shows and last-minute cancellations,
particularly cancellations made less than 24 hours prior to an appointment.
We completely understand that things happen. People get sick, cars break down, emergencies
come up, and sometimes life simply doesnât go according to plan. â¤
Because of that, we are not implementing a cancellation fee.
However, when an appointment is canceled at the last minute or a client doesnât show, weâre often unable to fill that appointment time with another client.
Grooming is a commission-based industry, which means our groomers are paid based on the services they perform. When a client doesnât show or cancels too late for us to fill the appointment slot, the groomer loses the opportunity to work and earn income during that time.
As a small business, we also lose money that is needed to cover our overhead and keep our doors open.
Our groomers have bills, families, and responsibilities too, and their appointment time is their livelihood. â¤
Cancellation Policy Effective 10/01/2026
⨠Given more than 24 hoursâ notice: No deposit to reschedule or rebook required.
⨠Within 24 hours or a no-show: After two (2) late cancellations or no shows the client will not be charged a cancellation fee, but a 50%
nonrefundable deposit may be required to rebook or keep your next prebooked appointment.
⨠Your deposit will be applied in full toward that completed grooming appointment.
⨠Clients who repeatedly have late cancellatios or no-show appointments, may be required to pay a deposit with each future appointment booked.
We will always use our best judgment when unexpected circumstances arise. We know that
emergencies happen, and we donât want anyone to feel afraid to contact us when something unexpected comes up.
We simply ask that whenever possible, you give us as much notice as you can. Even a little notice may allow us to offer your appointment to another client who is waiting for an opening.
Please donât hesitate to contact us with questions. Thank you for understanding and for helping us support our amazing grooming team! đśâ¤