10/12/2021
Good Morning once again. I trust you had a great week. I want to share an incident that occurred last week with you.
A random customer had seen an advert that we ran on a WhatsApp TV channel and contacted me personally. He was interested in the tea for men. He was above 45 and was having serious issues. It started with depression from stress of work and life.
His doctor placed him on anti-depressants and one month later, he realized a huge drop in his libido. The Low libido and lack of sexual desire led to issues with his wife because she started to suspect that he was seeing someone else.
He started taking aphrodisiacs to help him meet up with his spouses demands and reduce the stress from the home front but this in turn shot up his blood pressure. If “Wahala be like bicycle” was human, it would be this man.
It was this vicious cycle that he found himself that led him to reach out to us to try out the tea for men.
We had conversations for a couple of days and agreed that since he lived in Abuja, we would send one pack to him when our stock got to the Abuja warehouse. This happened like 4 days later and we reached out to him again but he didn’t respond so we moved on.
I called and him to follow up and he was very rude to me. He practically called me a thief and scam. He asked me not to call his number again that we were all the same. I was sure he was mixing me up with some one else but he refused to listen and dropped the phone on me.
About one week later, I put up a post on my whatsapp status on the tea and he responded. He wanted to try 1 pack and will only pay on delivery. I called him again to be sure it was the same person. It turns out that he had ordered for and paid for a p***s enlargement solution Online and had received a magnifying glass instead from the seller.
It was the anger from this incident that led him to lash out at me. When I thought about it carefully, I really didn’t see why he should be angry though, a magnifying glass enlarges anything that you put in front of it but I kept my opinion to myself and agreed that he could pay on delivery when he had confirmed that what he ordered was what he was getting.
I passed his details to our Abuja sales rep to close out.
The next day, she called to report the customer. She was almost crying on the phone. He was so rude to her. He changed delivery address twice, refused to pay for shipping and called her names. I apologized on his behalf and wrote him off as a bad customer. We moved on.
That was 3 days ago. This morning, the customer called me. When I saw his call, I froze bracing myself for a fight. I know these types of customers. They complain about everything and are ready to tear you apart. I was going to listen patiently and then apologize and if need arises, refund his money.
Customer: (In a pleasant voice): Good morning,
Me: Good morning, sir. How are you today?
Customer: Fine oh. Thanks a lot. Please I am sorry to be calling this early. But I need 4 packs of the tea delivered to me this morning. I don’t have your reps number. Please can you tell her to bring it very quickly?
Me: (Taken aback): O..K. .. I was too shocked to ask for feedback. “I will tell her now. She should have your address.
Customer: Just ask her to call me, I will tell her where to bring it to. Send me your account details let me do the transfer. Please I need her to come quickly, someone is taking them to Kaduna.
Me: OK sir. Thanks for the patronage. God bless you.
I saw his alert 2 minutes later. It was 20k. I had asked the rep to drop the delivery charges. It felt so good. It wasn’t about the amount but the fact that the product had solved a problem so well that even a difficult customer came back for a repeat purchase.
Entrepreneurs go through a lot. The only way to succeed is to show up and keep doing what you know how to do best. A lot of times, things don’t really make sense. And this was one of such times.
The feeling you get when you see that your product solves your customers problem and satisfies their need so well that they are willing to come back and not just make a repeat purchase but to even buy more. That feeling is priceless.
If you are receiving this message, it means that you are male and most likely above 40. If you place an order for the tea for men (by replying this whatsapp message) before Wednesday October 13, 2021 and you live in Lagos, Abuja or Port Harcourt, we will drop the delivery charges for you.
Whatsapp >> https://wa.me/message/TO6O4HIRN5YYM1