09/29/2026
Today's newsletter and PCPF update:
Friends,
This isn't the newsletter we planned to send on the eve of Pet Wellness Month. We had wellness tips and a gift promo ready to share, but last night a scorched electrical panel forced us to shut off the building's power.
It has been a difficult few months at PCPF. In July and August, two freezer failures cost us thousands of dollars in product and lost production time. In September, Herbie had surgery to remove a small cancerous lump, and shortly after, our delivery van was hit in a parking lot and remains out of service. We are now temporarily closed while electricians troubleshoot and determine it is safe to reopen.
We know these setbacks may impact you, our customers and business partners. Despite these challenges, our team has worked around the clock to meet our commitments. However, if you are waiting on an order, a reply, an invoice, an appointment, an estimate, or a payment from us, we apologize for the delay. We are dedicated to making things right as quickly as possible.
To those of you who have stepped in to help over these past few months: thank you. It means more than we can say.
To all of our loyal customers and partners, we appreciate your patience as we get back on track; we do not take your support for granted.
If anyone has questions, please DM, email, call, or text us at any time.
With tremendous gratitude,
Paul, Lynn, and the PCPF team