09/01/2026
Happy Tuesday everybody! It’s been a while since I’ve posted, so I wanted to make you all aware of a couple things.
First, as you all know, I am pregnant and I will be on maternity starting after Thanksgiving and returning early February. That being said, those who are request clients of mine (Briana), I strongly encourage you to book now as the books are already starting to fill up! Additionally, we are still not accepting new clients at this time as we want to keep openings for our existing clients.
Second, we understand the summer months can get busy- especially now with school starting. We’ve been very lenient regarding no shows and late cancellations, but due to the influx of these instances, we will begin enforcing it. Here is a reminder of the policy, which you can also find in your agreement online:
Cancellations:
We follow the Winnebago County public school closures as they pertain to inclimate weather. We try to work as long as conditions are not dangerous. If you are unsure, please call us to confirm.
* Cancellation and rescheduling of an appointment, by the client, requires 48 hours notice to waive the FULL appointment fee.
* In the event of inclimate weather, a family emergency or any other uncontrollable circumstance, the groomer has the discretion to waive the fee within the 48 hour period.
* We reserve the right to cancel or reschedule a groom if we feel the need to do so. Every effort will be made to reschedule at a time convenient for both the client and the groomer.
No-Shows/ Late policy:
It is considered a "no-show" when the client is not available at the scheduled appointment time and does not contact the groomer to cancel or reschedule.
* We reserve the right to charge the FULL grooming fee due to the loss of revenue caused by a "no-show". Please make every effort to call and cancel or reschedule when possible to avoid such situations.
* If you are 10 minutes+ late for your appointment we reserve the right to reschedule your appointment.
* We reserve the right to refuse service to any pet or client for any reason.
So sorry for the lengthy post- though we appreciate your time and cooperation!! 😊🤍
Here’s a cute picture of Bitsy! 🐾