07/09/2026
An Update for Our Hounds Town Family ❤️
To our incredible customers,
We wanted to share an update and, most importantly, thank you.
As early as tomorrow, we will begin processing refunds for all unused daycare package days. Because each refund must be reviewed and processed manually, this will take some time. We sincerely appreciate your patience and understanding as we work through every account as quickly and accurately as possible.
We know this has been a difficult and uncertain time. While we don't have any additional updates to share right now, please know that we remain committed to keeping you informed. As soon as we have meaningful news to share, you'll hear it from us.
Your kindness, encouragement, and support throughout this experience have meant more than we can put into words. Thank you for trusting us with your beloved dogs and for standing by us during this incredibly challenging time.
More than anything, we miss seeing your pups. Their wagging tails, excited greetings, and unique personalities brought so much joy to our days. We miss every one of them and hope they are doing well.
From the bottom of our hearts, thank you for being part of the Hounds Town Philadelphia–Narberth family. We are deeply grateful for your patience, your compassion, and the memories we've shared with you and your dogs.
With gratitude,
The Hounds Town Philadelphia–Narberth Team ❤️
