02/12/2026
Dear clients,
We discovered last week that none of our vaccine and annual reminders have been getting sent via text message since October. We are horrified and have been digging to find the exact reason since the discovery.
Here is what we know now:
-email reminders were sent to everyone who has an email on file with us (only 47% of our clients)
-text message vaccine and exam reminders were not sent but will be sent in some capacity moving forward
-those who have overdue reminders dating all the way back to September, we will be reaching out over the next days to weeks to let you know.
If you think you have a pet overdue for things, please call. If you hate talking on the phone, download the Great Pet Care app and get registered with it- it will tell you any reminders you may have.
https://account.greatpetcare.com/?cvetId=C0060131
Please be patient with us, this is a lot of back log that we have just discovered.