11/09/2024
We love serving you and your furry family members for your questions and their healthcare needs, it's what keeps us coming in each day! However, with the changing of the season we have also seen changes in how our staff, particularly reception, are being treated. Please be kind and remember:
- If you are not a client we still try to help you but do need to establish care prior to giving medical advice (this is the law).
- We try very hard to get in current clients quickly for concerns: this may look like a same week appointment or a drop off appointment. However, we do not always have availability for same day in room appointments, this is not because we do not care about you. Calling earlier in the day helps give us more time to try our best to help you.
- Estimates are provided for current and future appointments; they are estimates as we cannot always predict exactly how long a procedure will go or exactly what medications each individual pet will require. Yelling at reception for not knowing exactly what will happen during a visit does nothing but add stress to the day and postpone patient care. If you have a price range or priority list/question to give us this can be very helpful to us for knowing where to focus our treatment and work with you to create a plan tailored specifically to you and your pet.
- We know the holidays are coming and money is a stressor for all. We would love to work with you to find the best solution for everyone. We do accept Care Credit, Scratch pay, Apple Pay, credit/debit cards, and cash.
Thank you all so much for supporting Animal Care Center, and allowing us to be part of your pets healthcare needs! It brightens our day to see your happy cats and dogs (and the occasional pocket pets!)