10/09/2026
📢 An Important Update from Morrison Mobile Veterinary Services 🐾
At Morrison Mobile Veterinary Services, our mission has always been to provide compassionate, quality care to every patient we serve. We understand that life happens and sometimes schedules need to change. However, due to an increasing number of missed appointments and last-minute cancellations, we are implementing a $50 appointment deposit policy.
Here is how our updated policy will work:
🐶 Small Animal Appointments: We understand that unexpected things happen, so we will allow one missed appointment without a fee. After that first no-show, a $50 deposit will be required for future appointments. Cancellations must be made at least 24 hours in advance to avoid forfeiting the deposit.
🦷 Small Animal Dental Cleanings: A $50 deposit will be required. Cancellations must be made at least 48 hours in advance to avoid forfeiting the deposit.
🐴 Large Animal Appointments: A $50 deposit will be required. Cancellations must be made at least 48 hours in advance to avoid forfeiting the deposit.
💳 Please note: The $50 deposit for all appointments will be applied directly toward your final bill. This is not an additional fee for keeping your appointment. The deposit is simply a way to help ensure that scheduled appointment times are honored. Deposits may be forfeited if the applicable cancellation notice is not provided.
We want to take a moment to explain why this change is necessary. ❤️
When an appointment is missed without notice, that time cannot always be filled with another patient. We may have turned away other clients who desperately needed veterinary care, only to have that appointment slot go unused. Missed appointments also mean our team has dedicated valuable time and resources to a visit that never happens.
Our staff works incredibly hard to coordinate schedules, prepare for procedures, and ensure every patient receives the attention they deserve. Repeated no-shows make it increasingly difficult for us to serve our clients and patients efficiently and fairly.
This policy is not about penalizing clients. It is about protecting appointment availability for everyone who depends on us. We want to spend our time caring for animals, not turning away patients in need because our schedule was reserved for an appointment that was ultimately missed.
We sincerely appreciate the trust you place in Morrison Mobile Veterinary Services and are grateful for your understanding and cooperation. If you need to reschedule, we simply ask that you give us the appropriate notice so we can offer that time to another patient in need.
Thank you for supporting our team, respecting our time, and helping us continue to provide the best possible care to our community. 🐾❤️
Morrison Mobile Veterinary Services
