12/30/2025
We understand that emotions can run high when people care deeply about animals and the people involved in their care. We take all concerns seriously.
Because of professional, ethical, and legal obligations, we are not able to discuss specific medical cases or client details publicly. What we can say is that medical decisions are always made with patient welfare, safety, and accepted standards of care as the top priority.
Our practice is committed to being patient-focused and to continually elevating the level of care we provide. This includes ongoing education, incorporating new medications, procedures, and technologies, and evolving our protocols in alignment with current standards of care within the veterinary community.
It is also important to recognize that our clinic has served this community for many years, during which time care has been provided by multiple doctors and support staff. A single situation or online discussion does not reflect the entirety of the medical care, professionalism, or values upheld by our team over that time.
We welcome respectful, direct communication and are always willing to discuss concerns privately with those involved. Our focus remains on providing compassionate, high-quality veterinary care and supporting the patients and clients who place their trust in us every day.
We appreciate the trust our clients place in us and remain committed to continuous improvement in veterinary medicine.
