ServTru

03/22/2016

"Ask your customers to be part of the solution, and don't view them as part of the problem. "

Alan Weiss, Author "Million Dollar Consulting"

05/01/2015

Stellar service should be non-negotiable and merchants (or their support staff) shouldn't hide behind self-service tools and technology when it comes to knowing their products and taking care of their customers.”
- Lauren Freedman, President of the E-Tailing Group

02/27/2015

Great article. Let's appreciate someone for their contribution to the team today!
https://hbr.org/2012/01/why-appreciation-matters-so-mu/

I’ve just returned from an offsite with our team at The Energy Project. As we concluded, I asked each person to take a few moments to say what he or she felt most proud of accomplishing over the past year. After each of their brief recountings, I added some observations about what I appreciated in […

02/01/2014

06/27/2013

If you deprive yourself of outsourcing and your competitors do not, you're putting yourself out of business.
~Lee Kuan Yew

06/03/2013

Good work habits help develop an internal toughness and a self-confident attitude that will sustain you through every adversity and temporary discouragement. -Paul J Fleye

04/24/2013

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03/06/2013

“Good customer service costs less than bad customer service.” Sally Gronow