10/23/2026
Hello everyone! We unfortunately have a few issues and policies we would like to discuss.
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Recently, we have had a high volume of clients that are picking up after closing, no call no show to appointments, or show up late to appointments. We just want to remind every one of our policies and fees!
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We have a very strict no call/ no show policy. If you do not show up for your appointment without any notice, your account will be charged a $20 no call no show fee that MUST be paid prior to rescheduling. If you are late to an appointment without any notice, your appointment will be cancelled and potentially filled. Not showing up to an appointment takes away a spot for other potential clients, some have waited weeks to get in, and takes money away from our business.
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ALL grooming dogs are to be picked up by 6PM every day. If your animal is not picked up by 6:15 WITHOUT notice, they will kenneled and available for pick up the next day, and you will be charged a $20 overnight boarding fee. We are open 10 hours a day, five days a week, and have employees that have obligations outside of work. If there is an issue regarding pick up, we are always available to call and work something out!
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We are extremely blessed as a business to even have the amount of wonderful clients that we do. However, it is very sad for us to say that there have been these issues. We always try to be understanding of different circumstances, but sadly have had way too many people completely ignore our policies. We hope everyone is understanding of this and we appreciate everyone’s support!
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