08/28/2026
A Gentle Reminder About Kindness ❤️
We know veterinary medicine can be stressful. When your pet is sick or you’re worried about their health, emotions can run high and we genuinely understand that.
But please remember that there are real people on the other side of the phone, computer, and front desk.
Our team shows up every day, works incredibly hard, and genuinely cares about the wellbeing of your pets.
We’re here because we want to help.
With that being said, we have laws, regulations, and professional standards that we are required to follow, especially here in New York State!
Sometimes that means we have to tell you “no”, or “not yet”, even when we wish we could say “yes, right away.”
We don’t make these rules for fun, and we certainly don’t enjoy disappointing anyone!!! 😭
We also understand that this can be frustrating, but these rules are in place for a reason.
Bending or ignoring them could result in our veterinarians getting into serious trouble, and in the worst-case scenario, could jeopardize a veterinarian’s license. If that were to happen, we wouldn’t be able to help any of your pets! 🙀😿
We are always willing to listen, explain, problem-solve, and do everything we reasonably can to help. What we cannot accept is verbal abuse, insults, threats, manipulation, or emotional blackmail because you didn’t get the answer you wanted.
We are here to help you, not to be bullied into doing something that is illegal, unsafe, unethical, or outside of our professional standards! 🐾
❤️ So please, treat our staff the way you would want to be treated.
We are human beings doing our best in an incredibly demanding profession. ❤️
We truly appreciate all the wonderful clients who understand that we’re doing our best to care for their pets while also navigating the rules and responsibilities of veterinary medicine. 🥰
We are here to help, and we will always do our very best to support you and your pets in any way we can.
All we ask in return is a little patience, empathy, and kindness toward the people who are here every day working hard because they genuinely care about your pets. ❤️🐾