07/02/2026
A few reminders:
Service Policies:
Thank you for choosing our pet waste removal service! To provide reliable service for all of our customers, we ask that you review the following policies.
Service Schedule:
Services are performed on your scheduled service day(s).
Routes are planned for efficiency, so we cannot guarantee a specific arrival time unless previously arranged and confirmed.
Requests for morning or afternoon service will be accommodated when possible but are not guaranteed.
Billing:
Monthly billing is based on your selected service frequency (weekly, twice weekly, biweekly, etc.), not the amount of pet waste present during each visit.
Payment is due on the first of each month.
Scheduled visits are billed even if the yard has already been cleaned before our arrival, as your appointment time and travel have been reserved.
Service Changes:
If you'd like to change your service frequency or cancel a scheduled visit, please notify us before the start of the next billing cycle.
Permanent schedule changes are always welcome based on route availability.
Access
Please ensure gates are unlocked and pets are secured (if applicable) on your scheduled service day.
If we are unable to access your yard, the scheduled visit will still be considered completed.
Additional Service Policy:
Schedule Adjustments:
Occasionally, we may need to adjust your service day due to holidays, weather, route changes, or other scheduled commitments.
When this happens, we will service your yard on the nearest available day.
Because your scheduled cleanup is still being completed, your regular service rate remains the same.
We appreciate your flexibility and understanding as we work to provide reliable service to all of our customers.
Thank you all for being the best! We appreciate you!!!
