05/27/2026
Important Update on Outside Prescription Requests
Dear Valued Clients,
We want to make sure your pets continue to receive safe, reliable medications. Starting June 1, 2026, we will no longer approve prescription requests sent to us directly by outside pharmacies (such as Chewy, VetSource, or PetMeds) by phone, fax, or email.
This does not mean you can't use those pharmacies; it just changes how we handle the paperwork. Here's what you need to know:
What's changing
We will no longer accept prescription requests sent to us directly from outside pharmacies.
Instead, we will provide you with a written prescription at no charge, available for pick up at a building location on Tuesday or Thursday. You are then responsible for getting it to the pharmacy of your choice.
**Written prescriptions will be ready within 1 to 2 business days and can be picked up on Tuesdays or Thursdays. Please plan ahead to avoid any gaps in your pet's medication.**
Only one copy of each prescription will be issued. If you need to switch pharmacies, contact your original pharmacy to request a transfer.
How to request a written prescription
When requesting a prescription, please have the following pharmacy information ready:
-Pharmacy name
-Address (if local/in-person)
-Phone, fax, or email address
-Prescriptions can be requested prior to your appointment and handed over during our visit, or picked up at a building location.
Why are we making this change?
Your pet's safety is our top priority. We've experienced ongoing concerns with outside pharmacy requests, including:
-Medications dispensed at incorrect doses, strengths, or frequencies
-Products arriving in secondary packaging, not in original manufacturer containers
-Items labeled for use in other countries
-Fraudulent or counterfeit products being sold
-Prescriptions being approved or denied without our knowledge
-Processing these requests also takes significant staff time away from caring for your pets.
Prefer the convenience of home delivery?
We have our own online pharmacy that ships directly to you. All products come straight from the manufacturer, are backed by a manufacturer guarantee, and are packed and shipped through Midwest Veterinary Supply, the same vendor we use for our clinic.
Competitive pricing. Most items are price-matched to Chewy.
Auto-ship available for pets on long-term medications
We approve prescriptions by email-no extra steps for you
Visit our online pharmacy at https://hallvetservicevc.myvetstoreonline.pharmacy/
What's not changing
We will continue to fill prescriptions from our in-clinic pharmacy on the mobile truck.
We will still send in prescriptions to local pharmacies like King Pharmacy, Dillon's or CVS.
Medication delivery will continue every Thursday the clinic is open.
Medications can still be refilled at your scheduled appointment.
Questions? We're happy to help.
785-813-2853 | [email protected]
Thank you for your continued trust in Hall Veterinary Services!
