09/01/2026
🐾 IMPORTANT APPOINTMENT POLICY UPDATE 🐾
Hey everyone! 💕 I wanted to take a moment to go over a few important policies regarding cancellations, rescheduling, no-shows, and late arrivals.
As a small business, every appointment on my schedule is a time slot specifically reserved for you and your pup. When an appointment is missed, canceled last minute, or significantly delayed, it can be very difficult to fill that spot with another client.
✨ Going forward, please keep these policies in mind:
🐶 Cancellations & Rescheduling
Please give at least 24 hours notice if you need to cancel or reschedule your appointment. Cancellations with less than 24 hours notice may be subject to a cancellation fee.
🐶 No-Shows
If you do not show up for your scheduled appointment and do not contact me, it will be considered a no-show and may result in a no-show fee and/or requiring a deposit for future appointments.
🐶 15-Minute Grace Period
I understand that things happen and sometimes you may run behind! You will have a 15-minute grace period for your appointment.
For example, if your appointment is at 1:00 PM, you must arrive by 1:15 PM. If you have not arrived by 1:15 PM and have not made other arrangements with me, unfortunately, I will have to reschedule your appointment.
This is necessary so I can stay on schedule and give each pet the time and attention they deserve. ❤️
🐶 Running Late?
Please send me a message or give me a call if you know you’re going to be late. Communication goes a long way, and I will always do my best to work with you when possible!
I completely understand that emergencies and unexpected situations happen, and I will always try to be reasonable and understanding. ❤️ These policies are simply in place to protect my time, my business, and my other clients who have appointments scheduled.
I truly appreciate everyone who supports Pawsitive Pet Grooming and respects my time just as I respect yours! 🐾✂️💕
Thank you for understanding and helping me keep my schedule running smoothly! 🐶💗