10/21/2026
We recently got a 1 star review accusing us of potentially being racist based on this interaction. We take this accusation very seriously and wanted to make all of our customers aware we treat all our customers equally. The 1 star review was based on a minute and half wait in our lobby where unfortunately all our groomers were in the back washing their dogs at the time and the one groomer at the receptionist desk was on the phone with a new customer (in which sometimes those calls take a little longer) There are always 2 sides to a story and wanted to share our side to make it aware we in no way treated this customer any differently nor any racial comments were said to her. We strive to make sure all our customers leave happy but unfortunately that’s not always the case.
