09/12/2025
Yesterday, the Justice Department filed a lawsuit against Uber Technologies Inc. for discriminating against passengers with disabilities, including those who use service animals and mobility devices such as stowable wheelchairs. Uber is the largest provider of ride-hailing services in the United States. The lawsuit seeks $125 million for individuals who have been subject to discrimination and previously submitted complaints to Uber or the Department.
The lawsuit, filed in the U.S. District Court for the Northern District of California, alleges Uber violated Title III of the Americans with Disabilities Act (ADA), which prohibits discrimination based on disability by private transportation companies like Uber. The ADA also requires Uber to allow service animals to accompany individuals with disabilities in vehicles and to provide rides to, and assist, riders with stowable wheelchairs and mobility devices.
The Department’s civil complaint alleges that Uber and its drivers routinely refuse to serve individuals with disabilities; impose impermissible surcharges by charging cleaning fees for service animal shedding and cancellation fees to riders whom Uber has unlawfully denied service; and refuse to reasonably modify Uber’s policies, practices, or procedures, where necessary, to avoid discriminating against riders with disabilities, including by denying individuals with mobility disabilities the option to sit in the front seat when needed. Due to Uber’s ride denials, individuals with disabilities have experienced significant delays, missed appointments, and have been left stranded in inclement weather.
