07/31/2026
To Our Amazing Rachel’s Rascals Family 💙🐾
First, we want to say thank you. Every appointment you book, every recommendation you give, and every pet you trust us with has helped make Rachel’s Rascals what it is today. We truly appreciate each and every one of you.
After a lot of thought, we’ve made the difficult decision to increase our grooming prices, effective August 1st 2026. This wasn’t a decision we made lightly. Like everything else, the cost of running a business continues to rise, and we have to ensure that Rachel’s Rascals remains sustainable for years to come.
More importantly, we’ve realized that our time, knowledge, and experience are worth more. As one of the very few professional groomers in our area who is currently accepting new clients, we take great pride in providing quality, individualized care to every pet that walks through our door. Our goal has always been quality over quantity, and that won’t change.
We also want to remind everyone of our business policies, as they are essential to keeping our schedule running smoothly:
🐾 Cancellations within 24 hours: $50 minimum or 50% of the scheduled groom.
🐾 No-shows or arriving more than 15 minutes late: $50 minimum or 50% of the scheduled groom.
🐾 Pick-ups more than 15 minutes after the scheduled pickup time: $15 fee.
We know these policies can seem strict, but we want to explain why they matter. A no-show doesn’t just cost us the $50 fee—it means an appointment that could have been offered to another client goes unused. Those missed appointments compound over time, resulting in lost income, wasted scheduling opportunities, and valuable time that can never be recovered. As a small business, every hour matters, and respecting each other’s time allows us to continue providing the quality care your pets deserve.
Lastly, we want to share a small scheduling update.
Rachel’s Rascals has always operated with a one-on-one philosophy, and that will remain the foundation of our business. However, to improve efficiency and better accommodate our growing client base, we will begin incorporating limited appointment overlap when appropriate. This allows us to continue providing personalized, low-stress care while making the best use of our schedule.
Current clients will receive a text within a week before their next upcoming appointment so we can discuss how this change may affect their individual scheduling moving forward. Every pet is different, and we want to ensure this transition is comfortable for both you and your furry family member.
Thank you for your understanding, your continued support, and for trusting Rachel’s Rascals with your pets. We are incredibly grateful for this community and look forward to continuing to provide the quality grooming and compassionate care you’ve come to expect.
We can’t wait to see you and your pups soon! 💙🐾