05/07/2026
We had a client come in today and bring his doodle for her regular haircut. This client requested a summer cut. We suggested going a little longer on the legs since a short cut isn't what they usually get. He agreed. When the groom was complete, he picked up the dog and rescheduled for the next appointment.
20 minutes later, the wife called. She was screaming and yelling into the phone that we weren't professional and didn't cut the hair appropriately. She said they have been to many different groomers and they have never cut her dogs hair that short for a summer cut. (Mind you this is the regular summer cut that has been the same length since before I was even grooming 30 years ago.) I told her this is the normal length of a summer cut and the dogs legs were left longer. Through all the yelling and verbal abuse she was throwing out, needless to say, she was fired and all future appointments were canceled. The dog looked amazing by the way!
By that time its clearly not the groomers fault but lack of communication between owners on what cut is desired.
My suggestion is this.....Be on the same page as the person dropping off your pet. Because we do as owner requests. Lack of communication between owners is not our fault.
