09/17/2026
Let's talk expectations for a second. Unless you've been a client for a while and I know I can show up no matter what, I WILL NOT show up to your appointment without a confirmation. I got the new appointment app to send out confirmation links about 3 years ago and its beyond simple to just click the link. You can also text back to that number. I've had NUMEROUS new clients not confirm their appointments and offer 0 communication when I text/call them if we are still on for the appointment. This is really getting out of hand and its beyond rude, disrespectful and unacceptable. There is a reason I was very picky about picking up new clients and why I mainly just do referrals anymore. There will be (actually has been) non refundable deposits for all new clients moving forward. It is not fair for you to take up an appointment slot that could have gone to a client who has been coming to me for years or even a potential new client who would love to have your spot. Be mindful when booking appointments and keep them. Also if you are booking out multiple appointments in advance and you decide to ghost me, I do delete all the appointments. I recently had a new client take prime holiday appointments then ghost me after her 1st appointment. All of her appointments the rest of the year have been deleted and she knows this. This is unacceptable behavior especially when you cannot communicate. I hate having to be the bad guy and this part of the business however it all needs to be said. Thank you all for the great business and I can't wait to see your pups at their next appointments.