09/04/2026
Well next year we will not see you at regionals if you attend Amana RV Park & Event Center . We will not be back. Vindictive, spiteful, dishonest, cruel. Don't believe anything they tell you to get your money.
Our experience with Amana RV Park was frustrating, unnecessary, and remarkably poor customer service.
We reserved our site in June. At the time of the reservation, we were specifically asked if we wanted the same site we had stayed in the previous year. We said yes because that site is shaded and, more importantly, located among the group of people we were traveling with, who also were given the same spots they had last year
The day before our arrival, I spoke with Margaret and once again confirmed the site.
We arrived late at night after traveling and found a different site marked on the check-in map. Given the multiple prior conversations about our requested site—including confirmation the DAY BEFORE—we reasonably assumed the map contained an error. We pulled into the site we had discussed, reserved, paid for, and confirmed, then went through the work of getting our RV completely set up.
The following morning, while we were participating in a competition, a very unpleasant gentleman came over and informed us that we were on the "wrong" site.
We calmly explained the reservation history, including that Amana RV Park had ASKED US whether we wanted this same site again and that we had confirmed it with Margaret the previous day.
His response?
"Sites are not guaranteed."
That raises a rather obvious question: If sites are not guaranteed, why was it so critically important that we tear down our entire campsite and move?
Apparently site assignments are simultaneously not guaranteed when it benefits Amana RV Park, yet rigidly enforced when it inconveniences a paying customer who drove 600 miles to give them business.
You cannot have it both ways.
If Amana had simply said when we made the reservation, "We will note your preference, but we cannot guarantee that site," there would have been no issue. Instead, THEY asked if we wanted our previous site, accepted the reservation on that basis, and confirmed it again the day before arrival.
Then, after we were completely set up, rather than acknowledging the obvious communication failure and finding a reasonable solution, we were ordered to break everything down and move.Adding more stress to an already stressful trip.
For what purpose?
The site wasn't "guaranteed," remember.
There was no meaningful explanation of why moving us was necessary—just an insistence that we comply. At that point, it felt far less like customer service and far more like someone needing to demonstrate that he had the authority to make us move.
As all of you know, we travel extensively for dog sporting events, and plans occasionally change. We understand that. What separates a well-run campground from a poorly run one is how those situations are handled.
A professional response would have been:
"We're sorry. I see there was clearly a misunderstanding. Since you're already completely set up and were told this was your site, let me see what we can do, since no one else should be guaranteed that site either. Instead despite NUMEROUS empty shaded spots we were moved to a full sun spot in the back corner knowing we have dogs here to participate in the event making them money.
Amana RV Park chose confrontation and inconvenience over common sense and customer service.
And perhaps Amana RV Park should decide which policy it actually follows: sites aren't guaranteed, or site assignments are so important that a fully set-up customer must tear everything down and relocate during an already stressful regional competition. Both cannot conveniently be true at the same time.
Moving three senior dogs to a spot with zero shade and zero friends around to help watch them is cruel for the sole vindictive purpose of seeking an ounce of power in your sad life.
