09/05/2026
🐶A gentle reminder from our team🐶
At our salon, your pets are our top priority, and so is the safety and well being of our staff. Lately, we’ve been running into a few challenges that we need to address so we can continue providing the best care possible for our clients.
When we ask detailed questions at booking and drop off, it’s never to turn you away, it’s to keep everyone safe. We have recently experienced multiple situations where aggressive behaviors or medical histories (such as seizures, heart conditions, or coughing) were not disclosed, or were intentionally withheld.
For some dogs, grooming can be stressful, and the last thing we want is for a dog to bite out of fear or anxiety. Knowing a dog’s triggers or medical conditions beforehand allows us to adapt our approach, prevent accidents, and avoid the stressful, lengthy process of incident reporting and more hospital visits. Please be honest with us as our teams well being is our top priority.
Pet grooming is physically demanding and is a profession that is often underestimated. While we love what we do, our team has recently been on the receiving end of rude comments, belittling remarks, cursing, accusations, and overall disrespect.
This behavior is burning our team out. Moving forward, we have a zero-tolerance policy for disrespectful, abusive, or aggressive behavior toward our staff. We deserve a safe, kind work environment just like anyone else.
Thank you to the vast majority of our clients who trust us, support us, and treat our team with kindness. We appreciate you more than you know, and we look forward to seeing you and your pups at your next visit! ❤️
Ps- Isn’t office dog Moxie so adorable? She still doesn’t get nearly as many compliments as Kota does though! 🎀
