10/13/2026
*** Update this evening, everything went much faster than expected, we are able to text again and have switched to the new platform for texts and reminders. The training isn't scheduled until tomorrow afternoon so please give everyone grace as we all learn***
All of our clients should have gotten this email this morning. We have some exciting news that we are getting a new phone system/provider along with a new communication/texting service called Otto, in the next couple weeks. What does this mean for you? We will have a new app, NO MORE FRONTIER PHONE OUTAGES AND WE EXPECT A TEXTING OUTAGE TODAY-THURSDAY while the texting service changes hands. (***Things are moving really fast and it started today already***) We plan to do all appt reminders by phone calls. If you need something in the next 48 hrs, please reach out by phone call 269-561-7304 or email @ [email protected].