06/16/2026
I mean this post in the nicest way possible! 💙🐾
Lately I've had quite a few no-shows, last-minute cancellations, late arrivals, and pets being left for hours after their appointments are complete. As much as I love all of your pets, these situations make it very difficult to keep my schedule running smoothly and can result in a significant loss of income for my small business.
I also want to remind everyone that Bear-y Clean Pet Grooming is a grooming salon, not a boarding or daycare facility. We do not have designated potty areas, and once your pet's groom is complete, they should be picked up within 30 minutes of being notified that they are ready.
Because this has become a recurring issue, I will be updating my policies moving forward.
🐾 Less than 24 hours' notice for cancellations or reschedules: $10 rescheduling fee.
🐾 No-shows: 50% of the scheduled service cost.
🐾 Arriving more than 15 minutes late: Appointment will be automatically rescheduled and subject to the 50% no-show fee. Grooming appointments are scheduled back-to-back, and when a client arrives late, it pushes back the next client's appointment and puts me behind for the rest of the day.
🐾 Pets must be picked up within 30 minutes of being notified they are ready. Please schedule your pickup time accordingly.
🐾 A $10 late pickup fee will be charged after the 30-minute pickup window has passed. An additional $10 fee will be charged for every 30 minutes thereafter.
I truly appreciate every client who trusts me with their pets, and I understand that emergencies happen. These policies are not meant to be harsh or punish anyone. They are simply in place to protect my time, my business, and to ensure every pet receives the care and attention they deserve.
Thank you all for your understanding and continued support of my small business! ❤️🐶🐱
