07/07/2026
Veterinary Client Care & Operations Supervisor
Newberry Animal Health Care Center | Etters, PA
Lead. Inspire. Grow.
Newberry Animal Health Care Center is looking for an experienced Veterinary Client Care & Operations Supervisor to lead our reception team and help create an exceptional experience for every client and patient.
This is not an entry-level receptionist position. We are looking for a dedicated veterinary receptionist who is ready to take the next step into leadership and is looking for a long-term career, not just another job.
What You’ll Do
As our Client Care & Operations Supervisor, you will:
* Lead, mentor, and train the reception team.
* Ensure exceptional customer service and client satisfaction.
* Review the hospital schedule daily to maximize efficiency.
* Ensure surgeries are scheduled accurately and completely.
* Maintain accurate client and patient information in Shepherd.
* Verify reminders and medical records are complete and up to date.
* Keep the reception area clean, organized, and professional.
* Ensure brochures, business cards, educational materials, and welcome packets are fully stocked.
* Help improve hospital systems and workflow.
* Work closely with doctors, technicians, and management to keep the hospital running smoothly.
We’re Looking For Someone Who:
* Has previous veterinary receptionist or client service experience.
* Enjoys leading and helping others succeed.
* Is highly organized and detail-oriented.
* Loves creating efficient systems.
* Has excellent communication and customer service skills.
* Wants to build a long-term career with a growing veterinary hospital.
* Takes pride in providing an outstanding experience for every client.
What We Offer
* Competitive pay, based on experience.
* Paid Time Off
* Employee pet care discounts
* Continuing education opportunities
* Leadership development
* A supportive, collaborative work environment.
* Opportunities for professional growth and advancement.
Why NAHCC?
At Newberry Animal Health Care Center, we believe that great client care begins with a great team. We are committed to creating a positive workplace where employees are respected, encouraged to grow, and empowered to make a difference every day.
Are you the person who naturally takes the lead, enjoys helping others succeed, and believes exceptional client service can make all the difference? If so, we’d love to meet you!
To Apply: Please email your resume and a brief cover letter to [email protected]. We look forward to learning more about you and welcoming the right person to our growing team.
