10/13/2026
📢 A REMINDER FROM YOUR RIVERVIEW VETERINARY CENTER TEAM
We want to take a moment to address something we’ve been seeing more and more lately, and we feel it’s important to be honest with our community.
Riverview Veterinary Center has a ZERO-TOLERANCE policy for disrespectful behavior toward our staff. This includes yelling, verbal abuse, and comments intended to shame or belittle our team.
We understand that veterinary care can be expensive. We know times are tough, and many families are feeling the financial pressure of everyday life. We hear you, and we understand that unexpected veterinary expenses can be stressful.
But we also need you to understand something from our side.
The cost of running a veterinary clinic has increased, too. Medications, medical supplies, equipment, utilities, and the cost of paying our employees have all gone up, sometimes multiple times in a single year. These are real expenses that directly impact the cost of providing care.
When someone calls or comes into our clinic and yells at our staff, or makes comments like, “I guess I can’t afford my own medications,” please understand that our team is not setting out to make your life harder. They are doing their jobs, trying to help you and your pets the best way they can.
We did not go into veterinary medicine to get rich. We chose this profession because we love animals. We want to help them, keep them healthy, relieve their pain, and give them the best lives possible. That is why we show up every day.
Veterinary medicine is already an emotionally demanding profession, and the veterinary community faces alarmingly high rates of su***de. The emotional toll of this work is real, and mistreatment from clients adds another layer to an already difficult job.
Behind every phone call, every appointment, every medication refill, and every invoice is a real person. A person who has feelings, a family, struggles of their own, and a genuine desire to help your pet.
You are absolutely allowed to ask questions about pricing. You are allowed to express concerns, discuss your budget, and ask us about options. We welcome respectful conversations, and we will always do our best to work with you when we can.
What is not acceptable is taking your frustration out on our team.
We will not tolerate verbal abuse, intimidation, or disrespect toward our employees. If a conversation becomes abusive, we reserve the right to end the call or interaction.
We care deeply about our patients and the families who trust us with them. We also have a responsibility to protect the people who dedicate their lives to caring for those patients.
Please be kind. Please be respectful. And please remember that we are all navigating a difficult world right now.
Compassion goes both ways. ❤️
Thank you to the clients who continue to support our team, treat us with kindness, and trust us with the care of their beloved pets. We appreciate you more than you know.
— Your Riverview Veterinary Center Team 🐾
