08/08/2026
A Message from Our Family to Yours
We know this is a longer post, but if you're trusting us with a member of your family, we believe you deserve to know exactly who we are and what we stand for.
Over the past month, we've had the privilege of welcoming hundreds of wonderful dogs and their families through our doors. We've also received an incredible amount of encouragement, support, and honest feedback from this community. For that, we are truly grateful.
As a family-owned business, we believe relationships are built on trust. Trust starts with honesty, transparency, and doing the right thing—even when it's difficult.
We want to take a moment to share exactly who we are, what we believe, and the standards we hold ourselves to every single day.
Transparency
When you walk into our salon, you can see directly into our **main grooming area**. There are no curtains or walls separating our reception area from where the grooming takes place because we believe in transparency and have nothing to hide.
We also utilize security cameras throughout the salon to help ensure the safety of every pet, support our team, and maintain the high standards our clients expect.
If your dog has fleas, we'll tell you.
If your dog's coat is matted, we'll explain why, educate you on brushing and coat maintenance, recommend an appropriate grooming schedule, and discuss the safest and kindest option for your pet—even if that means a shorter haircut.
We believe in **humanity over vanity**. Your dog's comfort, health, and well-being will always come before achieving a particular style.
When your dog stays on a regular grooming schedule, you have much more flexibility in choosing the haircut you want. When grooming is delayed and matting becomes severe, our first priority must always be your dog's comfort and safety.
If you'd like help learning proper brushing techniques or home coat maintenance, just ask! We'd be happy to share educational videos and tips to help keep your dog comfortable between appointments.
If we notice something concerning about your dog's skin, ears, nails, or overall health during grooming, we'll let you know because your dog's well-being always comes first.
If something ever doesn't go as planned, we'll never hide it. Grooming involves sharp professional equipment and live animals that move unexpectedly. While incidents are rare, they can happen anywhere. If they ever happen here, we will communicate with you immediately, take responsibility, sincerely apologize, and do everything we reasonably can to make it right.
That's our promise.
Our Grooming Philosophy
We built Suds N' Biscuits Pet Spa around one simple goal:
**To provide a calm, low-stress grooming experience where every dog receives individualized attention from start to finish.**
That means:
* One groomer completes your dog's entire groom.
* No cage drying.
* No floor drying.
* Hands-on care throughout your dog's visit.
* A quieter environment designed to reduce stress and anxiety.
* Safety, patience, and compassion are always our highest priorities.
We don't believe in rushing dogs through an assembly-line process. Every dog deserves individualized care, and every family deserves peace of mind.
Professional Standards
We believe every professional business should have clear expectations and procedures that protect clients, pets, employees, and the business itself.
That's why we use written service agreements, documented safety procedures, and employment agreements that include confidentiality and non-solicitation expectations. These standards help protect your information, promote consistency, and ensure every member of our team is committed to providing the highest level of care.
We also believe education matters.
For example, many people don't realize professional shampoos are designed to be diluted according to the manufacturer's recommendations. Once shampoo is pre-diluted, it has a limited shelf life before bacteria can begin to grow.
Rather than pre-mixing shampoo, we use a professional bathing system that mixes every bath to the proper ratio as it's used. It's one of many ways we choose to do things the right way instead of taking shortcuts.
Pricing
Many clients have noticed our prices are different than they were under the previous company.
They're right.
Our pricing reflects a different business model, a different level of service, and today's operating costs.
Like every small business, we've experienced rising costs in supplies, utilities, insurance, payroll, equipment, and other day-to-day expenses. We've also chosen to invest in a one-on-one grooming model that provides more individualized care while allowing our professional groomers to earn a fair wage for the skilled work they perform every day.
We also want to acknowledge one area where we could have done better.
During our first couple of weeks, we didn't always communicate exact grooming prices before appointments. Many of you shared that feedback with us, and you were absolutely right.
We listened.
Today, every client receives pricing before their appointment whenever possible so there are no surprises. Thank you for helping us improve.
Meet Our Incredible Team
None of this would be possible without the amazing people who care for your dogs every day.
Our talented grooming team includes:
* Danneill
* Tianna
* Renae
* Brittany
* Sydney
…along with our wonderful Office Manager, **Shelly**.
These women are talented, compassionate professionals who genuinely love what they do. They celebrate the happy moments, patiently comfort nervous dogs, work through challenging grooms with kindness, and care for every dog as if it were their own.
Jeff and I couldn't be more proud of this team or more grateful to work alongside them.
Our Commitment
We promise to always be honest.
We promise to continue learning and improving.
We promise to communicate openly.
We promise to treat every dog with patience, compassion, and respect.
We promise to maintain a safe, professional, and low-stress environment for every pet, every family, and every member of our team.
Thank you to every client who has trusted us, supported us, and welcomed our family into this wonderful community. We don't take that trust for granted, and we will continue working every day to earn it.
Every family deserves to choose the salon that's right for them, and we simply ask that you make that decision based on **your own experience** with our team, our salon, and the care we provide.
We believe trust is earned—not demanded. We invite you to visit our salon, meet our incredible team, ask questions, and experience Suds N' Biscuits Pet Spa for yourself. We believe our actions, our transparency, and the way we care for every dog will always speak louder than rumors, and we'll continue working every day to earn your confidence.
From our family to yours, thank you for the opportunity to care for your four-legged family members.
With gratitude,
Jeff & Autumn Richter
Owners
Suds N' Biscuits Pet Spa
