08/07/2026
I wanted to address this not just as a business owner, but as someone whom my community has entrusted with the responsibility of caring for their pets while they are busy, working, or away.
Yesterday, my clients received an unexpected and distressing phone call from me after their dog and I managed to escape a harrowing situation involving another dog in their neighborhood. This incident reminded me that, despite all my years of experience and the safety protocols I have worked hard to develop, I am not immune to the element of surprise or to circumstances created by other people’s lack of appropriate safety measures.
Going forward, I will be reevaluating all of my safety protocols and procedures.
I refuse to let this incident define who I am as a care provider. At the same time, I believe it would be negligent on my part if I did not use this experience as an opportunity to update and improve safety standards set by myself and my company. My goal is to give all of my clients, both current and future, greater peace of mind knowing that their pets will remain as safe as possible while under my care. I also want my clients to know that, should something ever go wrong despite my best efforts, I have the integrity to step forward, communicate honestly, and take responsibility for my actions and decisions.
I want to reiterate that while nobody was hurt and nobody was bitten, this was still a serious incident—one that could have been prevented through additional precautions by a number of people, myself included. I believe accountability requires acknowledging what was outside of my control while also examining what was within my control and what I can do differently going forward. Given the caliber of dogs we work with and the responsibility that comes with caring for them, incidents like this must be taken seriously. To the best of our ability, the circumstances that allowed this incident to occur will not be repeated.
Thank you for your continued trust in me and in Pawpins Petsitting LLC to care for your dogs. I do not take that trust lightly.
Over the next few months, I will be making some much-needed changes to Pawpins Petsitting LLC. Once those changes have been finalized, I will communicate them directly to my clients before making a broader announcement on social media.
Thank you again for your continued trust, and please have a wonderful and safe weekend.
Maya Gopalakrishnan
CEO & Lead Pet Care Provider
Pawpins Petsitting LLC