07/07/2026
Important Reminder When Calling Our Office
We hope everyone had a wonderful holiday weekend! As we return to our regular schedule, we'd like to share an important reminder about contacting our office.
To help us serve all of our patients as efficiently as possible, we ask that if you call our office and we are unable to answer, please leave a voicemail.
At this time, we have one receptionist managing the front desk each day. While we make every effort to answer every call, there are times when we are assisting other clients and patients and are unable to answer the phone.
Voicemails are delivered directly to our email as soon as they are received, allowing any available staff to review messages and return calls while managing other responsibilities. This process helps us ensure that all calls are addressed the same day.
If you have an urgent matter that cannot wait, please call our office again.
Due to current staffing limitations, we are unable to return calls to confirm receipt of refill requests. Please be assured that every voicemail requesting a refill is added to our refill board for processing. A technician will contact you once your prescription is ready or if there is an issue, such as the medication being out of stock or additional information being needed.
We appreciate your patience, understanding, and cooperation as we continue to provide the highest level of care possible. Leaving a voicemail is the most effective way to ensure your message is received and addressed promptly.
Thank you for your continued support and for trusting us with your pets' care. 🐾
