09/09/2026
Each day our grooming calendar is very full, we schedule appointments back-to-back in an effort to serve as many of our 4-legged community members as possible, and we turn other potential clients away to enable us to hold those reservations.
Unfortunately, too many people have cancelled with very little lead time, or simply don't show up.
Therefore, we must enforce the following guidelines
RESCHEDULING / CANCELLATIONS/NO SHOWS
If you need to reschedule your appointment please be advised that it could be up to 8 weeks before we are able to get your dog back into our schedule.
No-Shows
If an appointment is missed without a 24/48 hour notification, a “No Show”/ “Late Cancellation” Fee that is the cost of the missed grooming will be charged AND a deposit of ½ the grooming cost may be required to reschedule a future appointment. If you miss 3 appointments it is possible you may be removed from our schedule all together.
Late Arrivals
We are only able to perform the grooming services for your pet in the time allotted for your scheduled appointment. If you arrive more than 10 minutes late to your appointment, we may not be able to perform your scheduled grooming services and you may need to reschedule your appointment so that we can stay on time with our other clients. If time allows, an additional fee may apply in order to complete a full groom. You are welcome to drop dogs off up to 20 mins early if necessary.
Late Pick-ups
At the time you drop off your pet, we will be able to give you an approximate time for pick up and/or will contact you as soon as your pet is finished. If you are late (such as after business hours), an additional fee will be added to accommodate the time spent caring for and keeping your pet comfortable until you arrive. Late Pick-up Fees are as follows: $5 for every 10 minutes after a 15-minute grace period after closing hours.
We ask that you please do not pick up your dog before prearranged pick up time or we contact you. If your pet sees you before their groom is completed they may become too excited or upset to calmly stand on table while im working with sharp tools which for the safety of the animal may result in an unfinished groom.