10/01/2026
Important Tail Chasers Updates and Reminders
Dear Tail Chasers Family,
We want to share several important updates regarding our drop-off and pick-up procedures, daycare scheduling, daycare cancellations, and bath service pricing. Please take a moment to read the following information carefully, as these policies will help us maintain a safe, organized, and comfortable environment for all of our pups.
DAYCARE BATH DISCOUNT UPDATE: EFFECTIVE MONDAY, OCTOBER 5
Beginning Monday, October 5th, daycare baths will be discounted by 20% instead of the previous 50% discount.
Nail trim/buff will be discounted at $12 instead of $10 starting at this date as well.
We appreciate your understanding as we update our bath and nail trim pricing. Our bath services require additional staff time, supplies, cleaning, drying, and preparation to ensure every pup receives proper care.
Please note that the new 20% daycare bath discount will apply beginning October 5th, and not prior dates.
NEW PREFERRED MAXIMUM LATEST DROP-OFF TIME: 9:30AM
To help our staff properly organize the daycare groups and begin the day safely, all morning daycare drop-offs must be completed by 9:30am at the latest.
IMPERATIVE Half-Day Reminders: Half-Days are up to 5 hours.
Morning Half-Day Time Frame: 7:30am to 1pm
Afternoon Half-Day Time Frame: 1pm to 6pm
If you have arranged a specific drop-off time with our team, please arrive within that agreed-upon timeframe as agreed via writing form. (Text/Email)
Newly arranged drop-off times should be considered scheduled appointments, and we ask that clients respect those times so we can maintain a smooth schedule for everyone.
Late arrivals may affect your pup's scheduled daycare services and the day's group organization.
PICK-UP TIME: STRICTLY 6:00 PM
All of our daycare pups must be picked up by 6:00pm.
Our 6:00pm closing time is firm. Once the daycare day ends, our closing staff needs adequate time to sanitize the facility, clean play areas, reset supplies, and prepare the daycare environment for the following day.
We kindly ask every client to plan accordingly and allow enough time to arrive, check out, and safely collect their pup before closing.
CANCELLATIONS: 24-HOUR NOTICE REQUIRED
If your pup will no longer be attending a scheduled daycare day, to avoid being charged for the day, please notify us at least 24 hours in advance, please provide this in writing by texting to 540-385-4579, or emailing to [email protected] otherwise a charge for the day will still be applicable.
Advance notice allows us to open the space to another pup whose family may be waiting for availability. We greatly appreciate your consideration and cooperation with our scheduling needs.
DAYCARE & BOARDING REQUESTS
As a reminder, in order to ensure your dog's daycare reservation or overnight boarding request is properly accounted for and confirmed: please provide your request in writing form either via text, email, or a ProPet official request through your dog's profile.
This helps guarantee your reservation is solidified on our logs as your request is seen for your convenience, this way your reservation is not overlooked or goes unconfirmed.
Our Email: [email protected]
Our Texting Number: 540-385-4579
FULL-DAY VS. HALF-DAY ARRIVALS
Please pay close attention to the daycare time you originally request when making your reservation.
If a client requests a full-day daycare reservation but brings their pup in after the arranged drop-off timeframe and effectively assumes the service as a half-day, the reservation will still be charged according to the originally requested full-day service.
In other words, changing the arrival time after booking does not automatically change the reservation from a full day to a half day.
LATE PICK-UP AFTER A HALF-DAY
Likewise, if a pup is scheduled for a half-day but remains at daycare beyond the applicable half-day pick-up timeframe such as past 5 hours, the additional time may result in the remainder being charged to bring the service to the full-day rate.
This policy helps us keep our daycare scheduling fair and consistent for all Tail Chasers clients.
Thank you for helping us keep Tail Chasers safe, clean, organized, and ready for every pup!
We truly appreciate your continued support and understanding as we make these updates. Our goal is to provide a safe, clean, organized, and enjoyable environment for every pup in our care while also giving our staff the time they need to properly clean and prepare the facility each day.
With care,
The Tail Chasers Team
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